30 days, no argument
If the piece isn't right, tell us within 30 days of delivery and we'll replace it or refund it. You don't need to explain yourself.
How to start a return
Email us with your order number and a photo if something arrived damaged. We'll reply within one business day with next steps and a return label where one is needed.
The one exception: personalized engraving
Pieces with a custom engraving are made with your exact wording and can't be resold or restocked, so they're not eligible for a change-of-mind return.
This does not apply if we made the mistake. If the engraving doesn't match what you submitted at checkout, that's on us — we remake it at no cost. That's why we ask you to confirm your spelling before you pay.
Damaged or faulty pieces
Always covered, engraved or not. Send a photo and we'll remake it or refund you, whichever you prefer.
Refund timing
Once we approve a return, the refund goes back to your original payment method. Most banks post it within 5–10 business days.
Wrong address?
Email us within 12 hours of ordering and we can usually still change it. After production starts we can't redirect the package.