Refund policy

30 days, no argument. If the piece isn't right, tell us within 30 days of delivery and we'll replace it or refund it. You don't need to explain yourself.

HOW TO START A RETURN

Email hello@saidingold.com with your order number. We'll reply within one business day with the return address and instructions, and a prepaid label where one applies. Please wait to hear from us before shipping anything back. Returns sent without being requested first can't be accepted.

CONDITION

The necklace should come back unworn, in its original box, with the message card included.

DAMAGED, FAULTY OR WRONG ITEM

Check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, email us a photo and we'll remake it or refund you, whichever you prefer. This is always covered.

EXCHANGES

The fastest way to get the piece you actually want is to return the one you have and place a new order once the return is accepted.

EXCEPTIONS

Gift cards can't be returned.

EUROPEAN UNION - 14 DAY COOLING-OFF PERIOD

If your order ships into the European Union, you may cancel or return it within 14 days, for any reason and without justification. The piece must come back unworn, in its original packaging, with proof of purchase.

REFUNDS

We'll let you know once we've received and inspected your return, and whether the refund was approved. If it is, the refund goes back to your original payment method. Most banks post it within 5-10 business days. If more than 15 business days have passed since we approved your refund and you still don't see it, email hello@saidingold.com.

WRONG ADDRESS

Email us within 12 hours of ordering and we can usually still change it. Once production starts we can't redirect the package.

Questions about a return: hello@saidingold.com